Do you offer landscaping services?
While I don’t offer full landscaping services that require large equipment, I’m happy to get my hands dirty with planting projects, design consultations, light garden maintenance, and small-scale outdoor tasks. 

 

Can you take care of my outdoor garden?
Absolutely! Whether it’s a veggie patch, flower beds, greenhouse, or a pond—I’ve got you covered. We’ll chat during your meet-and-greet about what needs extra love.

 

Do you handle all kinds of plants?
From cacti to calatheas, I’ve cared for a wide variety of plants—including those that are extra picky or delicate. You can share any special instructions during our meet-and-greet, and I’ll follow them to a tee.

Only use rainwater or distilled water for a diva of a houseplant? No problem—just let me know!

 

What about pets?
Yes - I love your pets and I’m happy to check in on them while you’re away. We’ll go over their routine during the meet-and-greet to make sure they’re comfy, safe, and well cared for.

If your pet is super exotic or potentially dangerous, I might not be the right fit—but I’m always open to a conversation and will do my best to help (or refer you to someone who can)!

 

How do I get started?
Just head to the contact form, fill it out, and I’ll get back to you within 24 hours. I'll send you a link to register on my client portal and schedule a free, no-pressure meet-and-greet so we can get to know each other and make sure it’s a good fit. The client portal is where you will provide important details about your home or pets, submit scheduling requests, view your visit reports and photos, or pay invoices. 

 

What happens during the meet-and-greet?
I'll visit your home for about 30–60 minutes. I’ll take a look at your plants (and pets, if applicable), go over your custom checklist and quote, and answer any questions you have. If you’re ready, it’s helpful to have keys or access instructions available, but there’s no rush!

 

Can you handle last-minute requests?
I’ll do my very best! If you’re already set up in the client portal, it’s much easier for me to say yes to those spur-of-the-moment trips. Always feel free to ask!

 

Do you work on holidays?
Yes, I do! I keep my availability up to date in the portal, including holidays. Since I may be stepping away from family time, there’s a $10 holiday surcharge added to visits on New Years Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day. 

 

How will you get in if I’m not home?
The easiest option is a keyless entry code—just for me. If you prefer using keys, I ask for two copies: one for daily use and one stored securely in my locked safe in case of emergency. If a second key isn’t available, no worries—just make sure a friend or neighbor has one I could access if needed. You can also use a secure lockbox on your property if you prefer.

 

Is my home safe in your hands?
Absolutely. I take your trust seriously and treat your home with the same care I’d give my own. All keys, access codes, and personal details are stored securely and never shared.

I'm also fully insured with general liability coverage and bonded, so you can feel confident leaving your home in my care. Need documentation? I’m happy to provide a Certificate of Insurance (COI) with your name and property address upon request.

 

What's your payment policy?

For first-time clients, a 50% booking deposit is due two days (48 hours) before your first scheduled visit, or at the time of booking if you're scheduling within that window. I can securely process credit cards through my client portal, provide my Venmo account, or accept personal checks. 

The remaining balance is due after you return, though you're always welcome to pay in full upfront if that’s easier for you. If you ever have questions about timing or payment methods, just reach out—I’m happy to help!

 

What’s your cancellation policy?
Life happens! If you need to cancel, please let me know at least two days (48 hours) in advance before we process your booking deposit. If it’s after that, I totally understand—I’m happy to apply your deposit as credit for a future visit. 

If you are a returning client, I'll gladly refund any payments made in advance of your cancellation.